Exchange Policy

Terms and Conditions – Lulu’s Hub

By using our website and purchasing from Lulu’s Hub, you confirm that you have read, understood, and agreed to the following terms and policies.

Definitions

Customer: Any person who purchases a product from Lulu’s Hub.
Visitor: Any person who browses the website without making a purchase.

1. General Rights of Lulu’s Hub

Lulu’s Hub reserves the right to:

• Modify, update, or change any part of these terms at any time without prior notice. Updates will be published on this page.
• Update policies and procedures. Changes may apply to current or future orders depending on the case.
• Refuse service, suspend accounts, or cancel orders in case of violation of any terms.

2. Account and Information

Customers must provide accurate and complete information when placing an order, including full name, email, phone number, and shipping details.

You are responsible for updating your information if changes occur. Lulu’s Hub is not responsible for delays or losses resulting from incorrect data.

3. Orders and Products

• All purchases must be completed through our official website.
• Product deions, images, and sizes are clearly listed. Customers are responsible for reviewing details before purchasing.
• Slight variations in color may occur due to lighting or screen differences.

4. No Returns and No Exchanges Policy

Lulu’s Hub does not accept returns or exchanges under any circumstances except in the case of a confirmed manufacturing defect.

The following are not considered manufacturing defects:

• Change of mind
• Size selection mistake
• Personal preference
• The product not flattering or fitting as expected
• Minor variations that do not affect product function

If the product does not suit you, you may gift it.

5. Manufacturing Defect Cases

If a product has a serious manufacturing defect:

• The customer must contact us within 14 days of receiving the order.
• Clear photos and order details must be provided.
• The product must be unused and in original condition with packaging.

After inspection and confirmation:

• Lulu’s Hub may approve an exchange.
• No refunds will be issued.

If an exchange is approved due to manufacturing defect:

• A shipping fee will apply.
• The exchange shipping fee is paid by the customer.

If the defect is confirmed as severe, Lulu’s Hub may, at its discretion, cover the shipping cost.

All decisions regarding manufacturing defects are made solely by Lulu’s Hub after internal inspection.

6. Shipping

• Delivery times may vary depending on location and courier service.
• Lulu’s Hub is not responsible for courier delays outside our control.
• Incorrect shipping information provided by the customer may result in additional charges.

7. Payments

We accept secure online payments through approved payment gateways.

Orders are confirmed only after successful payment.

Lulu’s Hub does not store payment card details.

8. Intellectual Property

All product designs, images, branding elements, logos, content, and visuals belong exclusively to Lulu’s Hub.

It is strictly prohibited to copy, resell, reproduce, or distribute any content without written permission.

9. Limitation of Liability

Lulu’s Hub is not liable for:

• Incorrect size selection by the customer
• Misuse of the product
• Normal wear and tear
• Damage caused after delivery

Once the order is marked as delivered by the courier, responsibility transfers to the customer.

10. Account Suspension

Lulu’s Hub reserves the right to cancel orders or suspend accounts if:

• Fraudulent activity is suspected
• Payment disputes are filed without valid reason
• Abusive communication is directed toward staff

11. Privacy Policy

How We Use Your Information

Your information is used to:

• Process orders
• Improve customer service
• Enhance your shopping experience
• Send order confirmations and updates
• Share occasional brand updates and offers

We do not sell, trade, or transfer your personal data to third parties, except for payment processing and shipping purposes.

Data Protection

We implement security measures to protect your personal data.

Sensitive payment information is encrypted through Secure Socket Layer technology and handled by certified payment providers.

Cookies

Our website uses cookies to:

• Improve browsing experience
• Remember cart details
• Analyze website traffic

You can disable cookies through your browser settings.

Third Party Links

Our website may contain links to third party services. Lulu’s Hub is not responsible for their content or privacy practices.

Consent

By using our website, you agree to these terms and to our privacy policy.

All product rights reserved.
Reproduction or resale of any product or content is strictly prohibited.

Last updated: 2026

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